Privacy Policy

We collect personal information in a few ways:

Information you give us directly. When you contact us, place an order, or sign up for updates, you may provide your name, email address, shipping address, billing details, and any message you send. When you order a print, we also receive details necessary to fulfill that order.

Information collected automatically. When you visit our site, certain information is collected automatically through cookies and similar technologies. This includes your IP address, browser type, device information, pages viewed, and how you arrived at the site. This information helps us understand how people use the site and improve it over time.

We don't ask for personal information that isn't necessary to deliver our products and services or improve your experience.

We use the information we collect to:

• Process and fulfill your print orders
• Communicate with you about orders, inquiries, or service issues
• Send updates or newsletters if you've signed up to receive them
• Understand how the site is used and improve our products and content
• Comply with legal obligations and protect our rights

We do not sell your personal information to third parties, and we do not share it for advertising purposes.

To run our business, we work with trusted service providers who may access limited personal information to perform their services. These include:

• Cloudflare Pages — our website host. Cloudflare Pages provides the technical infrastructure and content delivery for souvenirpixels.com. Cloudflare's privacy practices are described in their own privacy policy at cloudflare.com.
• Stripe — our payment processor. Credit card and payment information is handled securely by Stripe. We do not store your full credit card details. Stripe's privacy practices are described at stripe.com.
• Pictorem — our print fulfillment partner. When you order a print, your name and shipping address are shared with Pictorem, who produces and delivers your order. Pictorem operates in Canada and the United States.

We may also disclose information if required by law, court order, or to protect our rights, property, or safety.

Our site uses cookies and similar technologies to keep your shopping session active, remember preferences, and understand site traffic patterns. Most browsers let you control cookies through your settings — you can refuse them or delete those already set, though some parts of the site may not function properly if you do.

We do not use cross-site advertising trackers or sell visitor data to advertisers.

Depending on where you live, you may have rights to:

• Access the personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your information, subject to certain legal exceptions
• Opt out of marketing emails (every email we send includes an unsubscribe link)

To exercise any of these rights, please use the Contact link at the top of this page. We will respond within a reasonable timeframe.

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure HTTPS connections for our website and working with reputable service providers who maintain their own security standards. No system is perfectly secure, but we work to minimize risk.

Our site and products are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have collected information from a child, please contact us and we will delete it promptly.

Our business operates from Canada, and the service providers we work with operate in Canada, the United States, and other regions. If you visit from elsewhere — including the European Union, the United Kingdom, or other regions with their own privacy laws — your information may be transferred to and processed in Canada, the United States, or other countries where our providers operate. By using the site, you consent to that transfer.

We may update this privacy policy from time to time as our practices evolve or as required by law. The "last updated" date at the top of this page will reflect the most recent revision. Material changes will be noted prominently on the site.

If you have questions about this privacy policy or how we handle your information, please use the Contact link at the top of this page to get in touch.

Souvenir Pixels
James Wheeler
Courtenay, British Columbia, Canada